We have compiled frequently asked questions regarding the use of our website and services. Please check here before contacting us.
【About Orders】
Q1. What is the order process?
A1. You can place an order following the steps below:
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Add desired items to the cart
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Log in (for members) or register with your email address
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Enter delivery information
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Select a payment method
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Review the order details
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Confirm the order
After the order is confirmed, an automatic confirmation email will be sent.
Q2. Can I modify or cancel my order after placing it?
A2. We sincerely apologize, but once the order is confirmed, the shipping process begins immediately in our system, so customers cannot modify or cancel orders themselves. If you wish to make changes or cancel, please contact the “Customer Support” below immediately. Depending on the preparation status, we may not be able to accommodate your request.
Q3. Is the item in stock?
A3. Products displayed on the website are generally in stock, but they may sell out due to high demand. The latest stock status is shown on each product page.
【About Payments】
Q4. What payment methods are available?
A4. The following payment methods are available:
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Cash on delivery
※ Some methods may not be available for certain items.
Q5. Can I get a receipt?
A5. Yes, you can.
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Cash on delivery: The “Cash on Delivery Slip” provided by the delivery person serves as the receipt.
【About Delivery】
Q6. How much is the shipping fee, and when will my order arrive?
A6. Details about shipping fees and delivery times are available on the Delivery Policy page. Please check there.
Q7. Can I specify the delivery date and time?
A7. Yes, you can specify them during the ordering process. Available time slots are:
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Morning (8:00–12:00)
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14:00–16:00
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16:00–18:00
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18:00–20:00
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19:00–21:00
※ Some time slots may not be available depending on the delivery service or region.
Q8. My order hasn’t arrived.
A8. If your order hasn’t arrived after the usual delivery period, please first check the shipping status in your “Order History.” If it has been shipped, you can use the “Tracking Number” to check the delivery status on the carrier’s website. If you still have questions, please contact us.
【Other】
Q9. Is registration mandatory?
A9. While an email address is required to place an order, you can also make a purchase as a “Guest” without logging in each time. However, we recommend registering as a member to easily view your order history and for a more convenient shopping experience next time.
Customer Support
If the above information does not resolve your issue, please feel free to contact us:
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Email: tomo.pearl.2025@gmail.com
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Phone: 070-2668-3539 (11:00–20:00,open year-round)